Ebay Inc.’s online payment services unit, PayPal, is seeking to boost its presence in Asia with a new global operations center in Malaysia, where it plans to add about 500 employees by the end of 2013.
The new center, which will offer customer service and support in English to PayPal customers across Asia, will also provide risk and financial services operations for PayPal’s business globally.
Rupert Keeley, PayPal’s senior vice president for Asia Pacific, said in a recent interview that the company chose Malaysia because of accommodative policies as well as the availability of multi-lingual workers and the fast development of e-commerce and technologies in the country. The company already has about 200 staff on site. Globally, PayPal’s work force is about 10,000.
PayPal, founded in 1998 and based in Silicon Valley, has more than 103 million active accounts that enable e-commerce transactions. It has global operation centers in Berlin; Dublin; Chandler, Ariz., and Omaha, Neb., in the U.S.; Shanghai; and Sao Paulo. It also has technology development centers in Chennai, India, and Singapore.
PayPal said total payment volume last year reached more than $9 billion, up 45% from 2009. In Asia, PayPal had more than 6.5 million active accounts at the end of last year and at the end of the third quarter, PayPal’s cross-border payment volume in the Asia-Pacific region was up by 35%.
The company is also upbeat about its growth prospects in the region because of the fast-growing market for mobile e-commerce, said Mr. Keeley. World-wide, PayPal expects to generate about $3.5 billion in mobile total payments volume this year.
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